> For the complete documentation index, see [llms.txt](https://docs.athenachat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.athenachat.ai/documentation/documentation-en/features/agent-setup/webhook.md).

# Webhook

Channel ID, external system URL, and test send

Tab **Webhook** sends dialogue events to an external system.

## How to open

**Channels → channel → Edit → Webhook**

![](https://1386629170-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwirYrs8odJMFan3KqfzY%2Fuploads%2Fwccz8E9OARxV8ar89X45%2Fagent-webhook.png?alt=media)

## Disable agent replies

A toggle in the top-right corner of the tab. When enabled, the agent does not reply to the customer in the channel — events are sent only to your URL.

## Channel ID

The channel's system identifier. There is a copy icon on the right side of the field. This ID is needed by the external system to understand which channel the event came from.

## Webhook URL

The address to which Athena will send the request. The field starts with `https`.

## Test Webhook

Button **Test Webhook** sends a test request to the specified URL. This is how you check that the address is reachable before sending live traffic.


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