> For the complete documentation index, see [llms.txt](https://docs.athenachat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.athenachat.ai/documentation/documentation-en/features/agent-setup/working-hours.md).

# Working hours

Time zone, schedule by day, and auto-reply outside working hours

Tab **Working hours** defines when the agent responds on its own and what to write to the client outside working hours.

## How to open

**Channels → channel → Edit → Working hours**

![](https://1386629170-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwirYrs8odJMFan3KqfzY%2Fuploads%2FMT3o8sgWAvWhZXaL5mek%2Fagent-hours.png?alt=media)

## Time zone

Field **Specify the time zone in which the AI agent will operate**. All intervals below are counted in this time zone.

Example in the dashboard: `Europe/Moscow`.

## Schedule

Block **Working hours** with the master toggle on the right. If it is off, the schedule does not apply — the agent responds 24/7.

Caption in the dashboard: “Specify the time intervals during which the AI agent should be active.”

For each day of the week:

| Item            | Why                                                                   |
| --------------- | --------------------------------------------------------------------- |
| Day toggle      | On this day, the agent works according to the interval. Off — day off |
| **from … to …** | Active hours. Example: from 09:00 to 18:00                            |
| Trash           | Delete interval                                                       |
| Plus            | Add another interval on the same day                                  |
| Copying         | Copy the interval to other days                                       |

In the dashboard example, Mon–Fri are enabled from 09:00 to 18:00, Sat and Sun are disabled.

## Auto-reply outside working hours

Checkbox **Enable auto-reply to customer messages outside working hours**. If enabled, the client immediately receives the fixed text from the field **Auto-reply**.

Example: `I will reply to you Mon–Fri from 09:00 Moscow time`

## Accumulated messages

Checkbox **Reply to accumulated messages after work resumes**. If enabled, after the shift starts, the agent will handle the messages that came in at night or on weekends on its own.


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