> For the complete documentation index, see [llms.txt](https://docs.athenachat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.athenachat.ai/documentation/documentation-en/integrations/amocrm.md).

# amoCRM

Connecting amoCRM as a channel or as an integration

## Two connection options

We offer 2 options for connecting the amoCRM channel:

1. Connection as a channel.
2. Connection as an integration.

## Connection instructions

[**Channels**](/documentation/documentation-en/channels.md) → add channel

![](https://4126380821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwirYrs8odJMFan3KqfzY%2Fuploads%2FnSzDK1BrWG78et00HRUF%2Famo-01.webp?alt=media)

![](https://4126380821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwirYrs8odJMFan3KqfzY%2Fuploads%2FYFcGlbeNQQAPXUcJaiii%2Famo-02.webp?alt=media)

Or — [**Integrations**](/documentation/documentation-en/integrations.md) → add amoCRM

![](https://4126380821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwirYrs8odJMFan3KqfzY%2Fuploads%2FTQUaw0LTjXjwvDiWcGwq%2Famo-03.webp?alt=media)

Next, choose the connection mode.

## Channel or integration

### What’s the difference, and which one should you choose?

**Connection as a channel** — this mode is suitable if you already have amo set up, with integrated services, messengers inside amoCRM, mailings, and it is important that the bot works in open line format, at specific stages. At this stage, the bot does not create deals on its own; amoCRM does that.

**Connection as an integration** — if you have amoCRM without any third-party integrations or messengers, and it is important that our bot creates deals, use this mode.

{% hint style="warning" %}
**Important!**

When choosing this connection method, it is important to remove duplicate messengers from amoCRM.

For example, if you connect [Telegram](/documentation/documentation-en/channels/messengers/telegram.md) with us and choose the integration mode, we will create deals ourselves, and if at the same time there is [Telegram](/documentation/documentation-en/channels/messengers/telegram.md) connected in amoCRM, it will create duplicate deals.
{% endhint %}

![](https://4126380821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwirYrs8odJMFan3KqfzY%2Fuploads%2Fd4FGzDTi6qYdcxKAI7FI%2Famo-04.webp?alt=media)

## Channel settings

Next, choose your account.

![](https://4126380821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwirYrs8odJMFan3KqfzY%2Fuploads%2FRuLvAnN3CfX0uoJYlGfC%2Famo-05.webp?alt=media)

Next, connect the bots and enter the settings and instructions.

![](https://4126380821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwirYrs8odJMFan3KqfzY%2Fuploads%2F344YeOTq9swgAVBPuX2s%2Famo-06.webp?alt=media)

Done — the integration is connected. We move on to the channel and bot settings.

![](https://4126380821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwirYrs8odJMFan3KqfzY%2Fuploads%2Fu17KceXIt4qdd5a67YT3%2Famo-07.webp?alt=media)

Select the amoCRM tab.

![](https://4126380821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwirYrs8odJMFan3KqfzY%2Fuploads%2Fz0KXgxHacyU4cdAY2VaL%2Famo-08.webp?alt=media)

Set all the key settings for the integration to work.

![](https://4126380821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwirYrs8odJMFan3KqfzY%2Fuploads%2FjHFMVYu3FONdN22sGVFz%2Famo-09.webp?alt=media)

**Filling in fields** — fields that the bot will fill in if it receives data during the conversation. The fields can only be standard amoCRM fields.

**Receiving information from the contact** — the bot will be able to receive data from the deal and use it. For example, it will see the name if it exists.

Add transitions by triggers if needed.

Any trigger (completed task, stop words, and others) will cause the deal to be moved to the stage you specify.

![](https://4126380821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwirYrs8odJMFan3KqfzY%2Fuploads%2FCLJhMHnw7dlwISyKGbrO%2Famo-10.webp?alt=media)

The integration is ready to use.


---

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