> For the complete documentation index, see [llms.txt](https://docs.athenachat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.athenachat.ai/documentation/documentation-en/integrations/hubspot.md).

# HubSpot

Connecting HubSpot and assigning an agent in Chatflow

Athena integration instructions with a HubSpot account.

## Step 1. Connect in Athena

1. Open [**Channels**](/documentation/documentation-en/channels.md).
2. Click **Add channel**.
3. In the list, select **HubSpot**.
4. Log in to your HubSpot account and allow the connection.

![](https://4126380821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwirYrs8odJMFan3KqfzY%2Fuploads%2Fcs80YEbbvF5RWOrdJS0o%2Fhubspot-01.webp?alt=media)

## Step 2. Set up the channel in Athena

After logging in, open the Athena channel settings.

{% hint style="warning" %}
**Important**

The user replying through HubSpot must have the same email as in the Athena profile.
{% endhint %}

![](https://4126380821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwirYrs8odJMFan3KqfzY%2Fuploads%2FBaqZ6vzp346XORiacYNf%2Fhubspot-02.webp?alt=media)

## Step 3. Chatflow in HubSpot

To have the agent conduct conversations, set up Chatflow in HubSpot.

1. In HubSpot, open [**Conversations**](/documentation/documentation-en/features/dialogs.md) (Conversations) → **Chatflows**.
2. Create a new Chatflow (**Create a new Chatflow**) or open an existing one.
3. In the Chatflow settings:
   * **Chatflow type:** **Website** (Website) → **Live chat** (Live chat).
   * **Inbox and language** (Inbox and Language): select an inbox. The language must match the language in Athena.
   * **Welcome message** (Welcome Message): greeting text for website visitors.
   * **Conversation assignment** (Conversation Assignment): in **Automatically assign conversations** (Automatically assign conversations), select **Specific users** (Specific users) and the Athena user — the same email as in step 2.
4. Save the Chatflow settings.

![](https://4126380821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwirYrs8odJMFan3KqfzY%2Fuploads%2F5kVefg57vUyWeG95JB8D%2Fhubspot-03.webp?alt=media)


---

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