> For the complete documentation index, see [llms.txt](https://docs.athenachat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.athenachat.ai/documentation/documentation-en/use-cases/kliniki.md).

# Clinics

Appointment booking, reminders, and YCLIENTS

The agent books patients, answers questions about doctors and prices, reminds them about the visit, and synchronizes slots with [YCLIENTS](/documentation/documentation-en/integrations/yclients.md) or a calendar.

Source on the website: [Clinics](https://athenachat.ai/ru/use-cases/clinic/).

## What it solves

* The patient doesn't wait an hour — they go to another clinic.
* Administrators answer the same questions: who is seeing patients, how much it costs, how to prepare.
* After 8:00 PM and on weekends, bookings go silent.
* [Telegram](/documentation/documentation-en/channels/messengers/telegram.md), [MAX](/documentation/documentation-en/channels/messengers/max.md), the website and phone are not connected to the CRM.

## How it works

1. Immediately handles the inquiry: appointment, price, or doctor search.
2. Answers from [the knowledge base](/documentation/documentation-en/features/knowledge-base.md): services, preparation, doctors' qualifications. Collects contact details.
3. Offers a slot through [YCLIENTS](/documentation/documentation-en/integrations/yclients.md) or [Google Calendar](/documentation/documentation-en/integrations/google-calendar.md), confirms the booking, sends a reminder.
4. Hands a complex medical consultation over to an administrator with the conversation history.

## What to configure

| In the dashboard                                                                         | Why                                                                                   |
| ---------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------- |
| [Role and instructions](/documentation/documentation-en/features/agent-setup/general.md) | The front desk tone, what can be said                                                 |
| [Knowledge base](/documentation/documentation-en/features/knowledge-base.md)             | Services, prices, preparation for tests                                               |
| [YCLIENTS](/documentation/documentation-en/integrations/yclients.md)                     | Branch slots                                                                          |
| [Google Calendar](/documentation/documentation-en/integrations/google-calendar.md)       | Booking, if none [YCLIENTS](/documentation/documentation-en/integrations/yclients.md) |
| [Broadcasts](/documentation/documentation-en/features/broadcasts.md)                     | Visit reminder                                                                        |
| [Working hours](/documentation/documentation-en/features/agent-setup/working-hours.md)   | If at night, only an answering machine, without booking                               |

**Example task:** "Book the patient for an appointment: clarify the service or doctor, suggest an available time, collect the name and phone number, remind them about the visit."


---

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